A question about a tool, a file that refuses to convert, a translation mistake or a business enquiry? Email us at the address below. Every message is read and we reply as soon as we can, in English, French, Spanish or Portuguese.

Email : contact@luminaconvert.com

For a conversion problem

Tell us your browser and its version, your system (Windows, macOS, Android, iOS), the tool you used, the format and approximate size of the file, and the error message if there was one. These details are usually enough to reproduce the problem.

Please do not attach your video: we do not need it, and the site is designed precisely so your files stay with you.

Other requests

Feature ideas, translation fixes and partnership proposals are welcome at the same address. Your email address is used only to reply to you, as explained in the privacy policy.

Contact us

For a conversion problem

Other requests

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